Please contact the merchant to try to resolve the situation. If you and the merchant cannot resolve the issue, and you want to file a disputed transaction please contact the customer service line by calling the phone number on the back of your card.
If you believe that a transaction posted to your account is fraudulent, you should immediately contact the customer service line by calling number printed on the back of your card.
I received an email/phone call from Mastercard about my account but it appears to be a scam or a phishing email. What should I do?
Island Pay will never solicit personal or account information from a cardholder and we suspect that the information you received is fraudulent. You should always safeguard your personal information and refrain from responding to suspicious email/phone scams. If you suspect fraud on your account, please contact our customer service line immediately to report it.
If your question is not listed, you can reach our support line using the phone number on the back of your card, or via our self-serve portal located at: https://islandpay.com/help
Car rental agencies and hotels may require a credit card for making a reservation. And they should accept your Mastercard Prepaid Card for final payment at the end of the rental period or hotel stay. Check with the car rental agency or hotel in advance to ensure you are aware of their policies.
You may use your Mastercard Prepaid Card to make an individual payment, and while most billers accept Mastercard Prepaid Cards for regular or recurring payments like your mobile phone or cable bill, it’s advised you check directly with the merchant or biller.
You can make purchases and cash withdrawals until the expiration date shown on the card. If your card expires before all of the funds have been spent, you are still entitled to access the funds via a replacement card. Contact our support line to find out how to retain a new card.
Currently you may transfer funds from your Island Pay wallet (BSD, or Sand Dollar) balance to your card via the Island Pay mobile wallet application. Multiple load channels will be available soon, stay tuned for an update via our website.
You can use the Island Pay mobile app to suspend/block your card immediately, then call our customer service line to report the lost or stolen card.
Your reloadable card is registered, we can use the information you provided during registration to issue a replacement card.
When you make a return, the cashier may ask to see your card. The value of the returned merchandise will be credited back to the card.