How do I check my Mastercard prepaid card balance?

You can view your balance by following the instructions provided with your card. The quickest and easiest way is by using the Island Pay mobile App. You may also call the phone number on the back of the card.

How do I check my Mastercard prepaid card balance?2021-11-14T16:29:49-05:00

Where can I use my MasterCard Prepaid Card?

You can use your Mastercard Prepaid Card anywhere that Mastercard is accepted – that’s millions of locations worldwide from retail stores to online, mail and phone orders. You can also use your card to pay bills online.

Where can I use my MasterCard Prepaid Card?2021-11-14T16:27:36-05:00

How do I use a Mastercard Prepaid Card?

When you’re ready to make a purchase, give the cashier your card or, if asked, insert or tap your card at the terminal. The purchase amount will automatically be deducted from the card balance.

How do I use a Mastercard Prepaid Card?2021-11-14T16:26:37-05:00

Do I have to activate and register my prepaid card before using it?

Card activation is required before you can use your card, if you’ve ordered your physical card through the Island Pay app, you can simply click the “activate physical card” button, and follow the on-screen prompts. You may also activate your card by calling the phone number on the back of the card. To complete the activation of your card, please insert your card at any Point of Sale and enter your PIN.

Do I have to activate and register my prepaid card before using it?2021-11-14T16:24:52-05:00

Government Identification Documents

For account verification, the following documents are accepted. NOTE: Must have valid expiry date.

  • Bahamian Passport
  • A certificate of Bahamian citizenship
  • A driver’s licence issued in The Bahamas
  • A passport (from any jurisdiction)
  • A permanent residence permit
  • A permit to reside
  • A work permit
  • A resident belonger permit
  • A spousal permit
  • An original or official copy of a birth certificate issued by the Government of The Bahamas
  • A voter’s card issued by the Parliamentary Registration Department
Government Identification Documents2020-08-26T07:31:20-04:00

How do I transfer funds from one account to another?

You can go to the main Dashboard and select the ‘Send Money’ option. There you can enter the recipient’s mobile number to complete the transaction. You can only send funds to mobile numbers that are already members of Island Pay.

How do I transfer funds from one account to another?2018-12-05T20:27:43-05:00

How do I change my PIN?

You can go to the main Dashboard screen and select ‘Account’ on your bottom left. There you will see a ‘Change’ button in the section that says ‘PIN’. After you select the button, you will be asked to insert your current PIN and to select and confirm your new PIN.

How do I change my PIN?2018-12-05T20:25:45-05:00
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